Refund & Cancellation Policy

1. Scope

This policy applies to accommodation booked directly with Hollywood Homes. Bookings made through Agoda, Booking.com or another third-party platform remain subject to the cancellation and refund terms shown on that platform and in the relevant booking confirmation.

2. Cancellation by the guest

• Cancellations made at least 48 hours before the scheduled check-in time are eligible for a full refund of the accommodation charge paid directly to Hollywood Homes.
• Cancellations made less than 48 hours before check-in may receive a partial refund or may be non-refundable, depending on the booking terms, committed costs and notice provided.
• Any stricter promotional or non-refundable rate will be clearly identified before payment or in the booking confirmation.

3. No-shows, early departures and changes

A no-show or unused night after check-in is normally non-refundable. Requests to change dates, guest numbers or accommodation are subject to availability and any price difference. Approved changes do not create a right to a refund unless confirmed by Hollywood Homes in writing.

4. Cancellation by Hollywood Homes

If Hollywood Homes cannot provide the confirmed accommodation, we will offer a reasonable alternative or refund the affected accommodation charge. We are not responsible for separate travel costs unless required by applicable law.

5. Refund method and timing

Approved refunds are returned to the original payment method. We will initiate the refund promptly, but the time for funds to appear may vary by bank, card issuer, e-wallet or payment provider. Processing commonly takes 5 to 14 business days after approval.