Privacy Policy

1. Who we are

Hollywood Homes (Registration No. 202403322419 / 003676092-X) provides accommodation and related guest services in Malaysia. Our business address is No. 15 Jalan 3/1G USJ 3, 47600 Subang Jaya, Selangor, Malaysia.

2. Information we collect

• Identity and contact details, such as name, email address and telephone number.
• Booking details, including property, stay dates, guest numbers, requests and correspondence.
• Transaction information, payment status and booking reference. Card and e-wallet details are processed securely by our payment provider, including CHIP.
• Technical information such as IP address, browser type, device information, cookies and website activity.

3. How we use information

We use personal information to process and manage bookings, collect payments, provide check-in and guest support, respond to enquiries, prevent fraud, maintain security, improve our services, keep business records and comply with legal or regulatory obligations. Marketing messages are sent only where permitted, and recipients may unsubscribe.

4. When information is shared

We may share necessary information with payment processors, booking platforms, property operators, service providers, professional advisers and public authorities where required. These parties receive only the information needed for their role. We do not sell personal information.

5. Cookies, security and retention

The website may use essential, preference and analytics cookies. We use reasonable administrative and technical safeguards to protect information, but no internet transmission is completely risk-free. Information is retained only as long as needed for bookings, support, accounting, dispute resolution and legal compliance, then securely deleted or anonymised where practical.

6. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where processing relies on consent, or ask a privacy question. We may need to verify your identity before acting on a request.