Frequently Asked Questions

Making a reservation is easy! Simply browse our properties, select your desired dates, and click the "Book Now" button. You'll be guided through our secure booking process where you can review details and complete your payment.

We offer flexible cancellation policies. Cancellations made 48 hours before check-in receive a full refund. Cancellations within 48 hours may be subject to a partial charge. Please refer to your booking confirmation for specific terms.

Yes, you can modify your booking through your account dashboard or by contacting our customer service team. Changes are subject to availability and may incur additional charges depending on the modification.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and online payment platforms. All payments are processed securely through our trusted payment gateway.

No hidden fees! Our pricing is transparent and includes all taxes and service charges. The price you see is the price you pay. Optional add-ons like cleaning services or additional amenities are clearly marked and optional.

Yes! We offer special rates for stays of 7 days or longer. Weekly and monthly discounts are automatically applied during the booking process. Contact us for custom long-term arrangements.

All our properties include essential amenities like WiFi, air conditioning, fully equipped kitchens, linens, and toiletries. Additional amenities vary by property and are listed in the property description.

Yes, all properties undergo thorough professional cleaning between guests. We follow strict hygiene protocols to ensure your safety and comfort. Additional cleaning services are available during your stay.

Pet policies vary by property. Some properties are pet-friendly with additional fees. Please check the property listing for pet policies or contact us for specific arrangements.

Standard check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional charges.

We offer multiple check-in options: keyless entry with codes, key pickup at our office, or meet-and-greet service. You'll receive detailed check-in instructions 24 hours before arrival.

Late check-in is available for most properties. Please notify us in advance of your late arrival time, and we'll make arrangements to ensure smooth check-in regardless of your arrival time.

We provide 24/7 emergency support. Call our emergency hotline at +1 (234) 567-8900 for immediate assistance. For medical emergencies, call 911 first, then contact us.

You can reach us via phone at +1 (234) 567-8900, email at support@hollywoodhomes.com, or through our live chat feature on the website. We're available 24/7 to assist you.

Yes, we offer comprehensive travel insurance options during the booking process. This covers trip cancellation, medical emergencies, and property damage. We highly recommend purchasing insurance for peace of mind.